What is a PBX?
It is a Private Branch eXchange or formerly a Private Automatic Branch eXchange
A PBX performs all the switching necessary for making internal calls between extensions within an organisation; and calls from and to external numbers anywhere in the world.
The exchange is called 'private' because it is owned and operated by the private organisation in which it is installed, and it is called 'automatic' because it relies on electronic or computerised control equipment to handle the switching of the calls, rather than the use of a human operator.
"Any sufficiently advanced technology is indistinguishable from magic."
- Arthur C. Clark (English Writer of science fiction)
As the world evolves the telecommunications industry has a necessity to keep up. Because of this PBX systems incorporate and provide many types of technology. With the position it has in the market West Pier Telecom Ltd are able to provide technologies discontinued by manufacturers and difficult to source; to the latest in communication technology.
What is VoIP?
VoIP stands for Voice Over Internet Protocol - in simple terms, this means that your voice conversations are converted into data and transported via your existing data network (the same one that carries your email traffic).
VoIP allows businesses to have many sites that act as one - everyone is on one large telephone system and can call any colleague, anywhere, at any time just by dialling 3 or 4 digits. This helps to make the business more responsive by being better connected and allowing greater working flexibility.
There are many more benefits that VoIP can offer - just give us a call 0845 4585800 or drop us an email, and we'll explain!